![]() The entire hotel ran out of hot water and all of our conference attendees had to take freezing cold showers. Only 2 or 3 of the 6 elevators worked, so a 10 minute wait time for an elevator was common. On the other hand, the hotel is very close to the airport and the shuttle bus was quick.… We got an apology but that would not have helped much if we were left standing and watching our plane take off without us. But we have no confidence in their wake-up call system. Fortunately, we woke up on our own in time and made our flight. The gentleman at the front desk said "Got it." But he didn't. IIt was very good.) And then the big error, the one that could've been a major problem: we asked for a wake-up call for 6:45 am. Honestly, the server brought us a sample but didn't know what the soup was) we walked to the Sonesta next door and got one of their pizzas. So instead of eating in the hotel (the dinner options were not particularly appetizing and when we asked what the soup of the day was, nobody knew. But they stopped serving pizza many days before we checked in (oops! somebody forgot to take down the signs). There were signs everywhere for in-hotel pizza as a dinner option. So why not a five-star review? Okay, there were some minor irritants and a couple that could've been major problems: the shower had no grab bars or non-skid mat, but it did have a slippery floor. Our room was fresh and large with a comfortable bed and mattress that allowed a restful night's sleep. The bellhop helpful with answers to a bunch of logistical questions. The reception people are friendly and efficient. The lobby is impressive-spacious and clean. We had a one-night stay in anticipation of an early flight out of LAX. ![]() Would use this hotel again before a departure or a late arrival.… Shuttle come every 15 minutes, but plan on 30 minutes from hotel to terminals 5-6-7, during peak travel times. That was a bummer, but not a deal breaker. Slept pretty well, although woke up to beating drums and chants outside the hotel, apparently from local hotel worker union protest. Valet service was excellent, and allowed me to leave our rental vehicle curbside, while we got the family check in and settled in room. This property is big, with a large lobby and meeting rooms available. Our family of four had four different meals, and each was above average. Used the lobby restaurant which offered a limited menu. Front desk was great, check in was quick and easy, although mid day on a holiday weekend didn't hurt with that. Budget return location, only two blocks away, so was able to walk back after dropping car off. Booked two rooms and was able to get them connecting. ![]() Stayed here for one night before an AM flight.
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